Refund Policy
Last updated: October 3, 2026
Purchases on ExoWars are sold by Paddle.com, our online reseller and Merchant of Record, which processes all refunds. This policy applies to every purchase: Commander subscriptions and renewals, passes, gifts, alliance packs and donations.
1. 14 days, no questions asked
If you are not satisfied, you can get a full refund of any payment within 14 days of that payment, without giving a reason. This also applies to each automatic renewal.
2. How to ask
Reply to the receipt email Paddle sent you, find your order at paddle.net, or write to support@playexowars.com with the email address used for the purchase. The refund goes back to your original payment method; your bank may take a few days to show it.
3. After a refund
What the refunded payment bought (Commander time, a gift, an alliance pack, a Founder or Supporter badge) may be removed. A refund does not cancel future renewals by itself: cancel the subscription from the Commander page (Manage billing & invoices), or ask us to do it.
4. After 14 days
Payments older than that are not refunded, unless the law requires it or a payment did not give you what you paid for (we fix it or refund it). Cancelling a subscription stops the next renewals; the current period stays active until it ends.
5. Abuse
Refunds may be refused in case of fraud or abuse of this policy, such as repeatedly buying and refunding. Accounts banned for breaking the rules are not refunded, unless the law requires it.
Your rights under consumer protection laws that cannot be waived are not affected.